Everything businesses ask about Revisit
The programme
What is Revisit?
A customer loyalty programme for restaurants, cafés and shops. It runs inside your till: customers earn points on paid bills, spend them as money or on reward items, and move up tiers. They keep your card in the Revisit app and in Apple Wallet.
How do customers earn points?
Automatically, when a bill with the member on it is paid. You set the rate per dirham, with other rates for categories or items, items that earn nothing, and a daily maximum.
How do customers spend points?
Two ways: as money on the bill, at the value you give a point, or on an item that has a points price. Spending needs a one-time code sent to the member by WhatsApp or e-mail.
What happens to points when a bill is refunded?
The points earned on the refunded part are taken back, and points used to pay for it are given back, never more than were used.
Do points expire?
Not at present. Points stay on the card until they are used, or until the member leaves your programme.
Can I have tiers?
Yes: four to start with (Bronze, Silver, Gold, Royal), with your own names and thresholds if you prefer, measured over the period you choose. Each tier can multiply the points earned.
Your customers
Do my customers need the app?
No. A customer can join at the counter with a mobile number and earn from the first bill. The app adds the card, the history, your menu, offers, ordering and Apple Wallet.
How do customers join?
At the till with their mobile number, by scanning your QR code with the Revisit app, or by opening your join link. A member enrolled at the till who later signs in to the app with the same number finds the card there.
Is there a card for Google Wallet?
Not yet. Android members use the Revisit app, which shows the same card and code. Apple Wallet cards are available today.
Do other businesses on Revisit see my customers?
No. Each business sees only its own members, and a customer's profile reaches a business only when they join it.
Messages
Who sends the WhatsApp messages?
Your own business number, linked once by scanning a QR code in your back office. Each message (welcome, points after a visit, new tier) is switched on by you, and you can change its words in English and Arabic.
Will customers who do not want messages receive them?
No. Only members who agreed to WhatsApp messages receive them, and a reply of STOP ends them. Messages to all members go only to those who agreed to marketing.
Getting started
Which till does Revisit work with?
Revisit is built into the Pandoratech point of sale, the Odoo till used by our restaurant and retail clients. If you use another till, tell us which one when you book a demo.
Does it work with several branches?
Yes. Loyalty is switched on per till; members earn and spend in every branch, and the figures show the new members of each branch.
Is it available in Arabic?
Yes. The back office, the till buttons, the app, the wallet card and the messages work in English and Arabic.
What does it cost?
It depends on the number of branches and on what you switch on. Book a demo and we send you a written quotation.
Ready to bring them back?
See Revisit working on a real till, then we set your programme up in your own back office with you.